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| Customer Care Representative |
| We are seeking an enthusiastic and detail-oriented Customer Service Representative to join our dynamic team. This casual position offers a minimum of three hours per day, five days a week, with additional hours available during peak sales periods and as the business grows. You will play a pivotal role in ensuring that every customer interaction reflects the high standards and care synonymous with peony. |
| Provide exceptional customer support by responding to emails, online chat, and social media DMs regarding orders, returns, and product inquiries in a timely and professional manner.
Liaise with our warehouse and postal services to resolve issues related to missing or delayed parcels. Confidently communicate product information, including materials, design features, and fit, to assist customers in making informed decisions. Process order returns and exchanges with efficiency and accuracy. Assist with the pick, pack, and dispatch of online customer orders to ensure they are delivered promptly and in pristine condition. Support the marketing and PR teams by assisting with the preparation and dispatch of promotional orders. |
| Familiarity with customer service platforms such as Gorgias.
Experience using e-commerce tools like Shopify and Loop Returns. Knowledge of inventory and logistics systems such as CIN7, Starshipit, and MyDHL. |
| A customer-first mindset with a warm and empathetic communication style.
Proactive problem-solving skills and a positive attitude. Ability to multitask and thrive in a fast-paced, dynamic environment. An exceptional eye for detail and commitment to delivering high-quality service. |
| Please email info@peonyswimwear.com with your resume. Please include relevant experience. |
Fig. IStarfish on the sand
